Terms of Service

These Terms of Service govern your use of our website and services. By booking with us, you agree to these terms.

1. Services

We provide professional pet care services as described on our website. Specific inclusions and exclusions are detailed in your booking confirmation.

2. Booking and Payment

Bookings can be made online. Payment is made at the time of subscription unless otherwise agreed. We reserve the right to refuse service for safety, hygiene, or access reasons.

3. Cancellations and Rescheduling

You may cancel or reschedule at no charge with at least 24 hours’ notice. Cancellations with less than 24 hours’ notice may incur a fee of up to 50% of the service cost. We may reschedule or cancel services due to unforeseen circumstances such as staff illness or extreme weather.

4. Customer Responsibilities

Customers must ensure safe and reasonable access to the property, secure valuables and fragile items, and inform us of any special cleaning instructions (e.g., surfaces requiring special care).

5. Liability

We carry full liability insurance for accidental damage or injury caused during cleaning. We are not liable for pre-existing damage, wear and tear, or items of high value not disclosed in advance. Our total liability is limited to the value of the service provided.

6. Satisfaction Guarantee

If you are unhappy with the service, please notify us within 24 hours. We will re-clean the affected area at no extra cost.

7. Use of Website

You must not misuse our website (e.g., hacking, spamming, or posting unlawful content). All website content, including text, images, and branding, is owned by [Your Company Name].

8. Changes to Terms

We may update these Terms from time to time. Updates will be posted on our website, and continued use of our services means you accept the revised terms.

9. Governing Law

These Terms are governed by the laws of [juristiction]. Disputes will be subject to the exclusive jurisdiction of the local courts.

10. Contact Us